Privacy Policy

1. Introduction

AawaasHub ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our property management platform, website, and related services (collectively, the "Service").

By accessing or using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"), including:

• Account data: name, email, phone number, password, address
• Property & tenant data: rental listings, lease details, tenant/landlord identities, payment history
• Payment information: processed securely via third-party providers (we do not store full card details)
• Usage data: IP address, browser type, device info, pages visited, time spent
• Communication data: messages, maintenance requests, support tickets
• Cookies & similar technologies: for authentication, analytics, and preferences

3. How We Use Your Information

We use your Personal Information to:

• Provide, maintain, and improve the Service (e.g., manage rentals, process payments, handle maintenance requests)
• Authenticate accounts and prevent fraud
• Communicate with you (updates, support, reminders)
• Comply with legal obligations and enforce our Terms
• Analyze usage to enhance features and user experience

4. Sharing Your Information

We do not sell your Personal Information. We may share it with:

• Service providers (payment processors, cloud hosting, analytics tools) under strict confidentiality
• Other users as necessary for the Service (e.g., landlords see tenant contact info for verified rentals)
• Legal authorities if required by Nepali law, court order, or to protect rights/safety

5. Data Security

We implement reasonable technical and organizational measures (encryption, access controls, secure hosting) to protect your information. However, no system is completely secure — we cannot guarantee absolute security.

6. Your Rights and Choices

Subject to applicable law (including Nepal's Individual Privacy Act, 2018), you may have the right to:

• Access, update, or correct your Personal Information
• Request deletion (subject to legal retention requirements)
• Withdraw consent where processing is consent-based
• Opt out of marketing communications

To exercise these rights, contact us at privacy@aawaashub.com. We may verify your identity before responding.

7. Data Retention

We retain Personal Information as long as needed for the purposes outlined here, or as required by law (e.g., for accounting, dispute resolution, or compliance). After that, we securely delete or anonymize it.

8. Cookies and Tracking

We use cookies and similar technologies for essential functions, analytics, and preferences. You can manage preferences via your browser settings. For details, see our Cookie Policy (if separate) or contact us.

9. Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect Personal Information from children under 18. If we learn we have, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Last updated" date. Continued use after changes constitutes acceptance.

11. Governing Law & Contact

This Privacy Policy is governed by the laws of Nepal. For questions or concerns, contact us at:

Email: privacy@aawaashub.com